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Product Details

An AI-based call center solutions to allow your customers and employees to connect corporate data over ordinary telephone lines to access required information by talking to the system in Natural Language. To automate your Consumer Connectivity Services, IT Help Desk Support, Marketing, Market Research, or Grocery Ordering, etc. Unlimited robotic agents, Unlimited data sources, 247 Operations, Supports 100+ Languages. Up to 70% automation Call Center Automation. Tremendous Cost Savings, Increasing productivities and efficiencies. Swiftly towards business growth. Our solution is one of the most amazing solution which has been developed on AI technology by using the deep learning and machine learning techniques. For enquiry, please email us at enquiry@perceptronglobal.com

Key Benefits

    Massive Cost Reduction

  • Cut operational costs by automating repetitive call center processes and reducing dependence on live agents.

    • High Scalability

  • Instantly scale to accommodate high volumes of customer interactions without performance degradation.

    • Multilingual Capabilities

  • Engage customers globally with support for over 100 languages and dialects.

    • Always-On Availability

  • Provide uninterrupted service 24/7, regardless of time zone or call load.

    • Faster Query Resolution

  • Enables real-time, voice-activated data retrieval, boosting customer satisfaction and minimizing wait times.

    • Improved Operational Efficiency

  • Automates data capture and routing tasks, improving response accuracy and speed across business functions.

Organization Advantages

    Seamless Integration

  • Easily integrates with existing CRM, ERP, and Terminal Operating Systems (TOS) for data access and action automation.

    • Flexible Deployment

  • Available in cloud and on-premise configurations to match IT and compliance requirements.

    • Smart Routing & Learning

  • Learns from every interaction to continuously improve responses, reduce errors, and offer proactive suggestions.

    • Robotic Agent Workforce

  • Supports unlimited AI agents, reducing the need for traditional call center expansions and staffing.

    • Business Growth Enablement

  • Frees up human resources to focus on high-value tasks, contributing directly to strategic growth initiatives.

Planning & Strategy Implementation

    Assessment & Discovery

  • Analyze existing customer service operations, call flows, and data requirements.
  • Identify automation opportunities and pain points.

    • Solution Design & Integration

  • Create customized AI workflows tailored to your use case (e.g., support, sales, research).
  • Integrate with existing data systems and business tools.

    • Pilot Deployment

  • Launch a small-scale pilot to validate impact, train the AI on real interactions, and collect feedback.

    • Scalable Rollout

  • Expand deployment across departments, languages, and regions.
  • Enable advanced analytics to measure performance and optimize usage.

    • Continuous Optimization

  • Fine-tune responses and adapt to evolving business needs.
  • Provide training, dashboards, and support for maximum ROI.

This AI Call Center Automation Solution transforms traditional support and service models with intelligent, always-on voice agents. It enables rapid information access, reduces operational costs, and enhances customer satisfaction at scale. Whether you're in logistics, retail, IT, or research, this technology offers a scalable, secure, and intelligent way to connect people and data-fast.

Frequently asked questions

callMATICS is a robotic call center solution powered entirely by AI technology. It can make thousands of calls per day, delivering tailored messages or information based on the company’s needs.

Organizations can use callMARICS to deliver customer support and distribute the latest product information — all automatically, without any human involvement.

callMATICS is easy to implement. We offer DEMOs and POCs tailored to your organization. The system supports both inbound and outbound calls and is designed using advanced Conversational AI technology with voice capabilities to suit your specific requirements.
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